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Vip lounge

VIP lounge agents can be found looking after their guests in dedicated airline lounges at the airport. VIP lounges are for business and first-class passengers who wish to start their flight in style or just to relax or continue working. These lounges can include facilities such as a spa and relaxation space and business lounge or family room to meet everyone’s needs. They also have 5-star dining areas, a bar service or a champagne bar for the ultimate in luxury. The VIP lounge agent is responsible for providing the guest with the best possible service during their time in the lounge as well as providing a tailored service through the airport.

The main duties of a VIP lounge agent are:

  • To meet and greet all guests to the VIP lounge
  • To escort guests as requested throughout the terminal
  • To make sure that the lounge areas are clean and up to standard
  • To deal with any enquiries regarding the flight
  • To replenish food and beverage displays as needed
  • To take care of guests with reduced mobility
  • To co-ordinate with the boarding gate staff when the guest leaves the lounge

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