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Ground staff

Ground crew or ground staff work in the aviation industry where they are engaged in various roles at the airport. Ground staff ensures the safety and comfort of passengers, including checking in baggage, providing information, assisting disabled passengers, confirming reservations, and selling tickets.

Ground staff Duties and Responsibilities

Ground staff work’s Inside the airport terminal

Checking passengers for flights – they are checking all the passenger and give them boarding pass and big luggage tag. The passengers whose flights have been canceled or are delayed, re-book them or make a booking again. Helping those traveling with disabled passengers or small children. Give the passengers the latest information about the flights. Helping passengers in all inquiries, including lost or delayed goods or any requirement. When the situation arises, assist the staff in the security check and solve their problems in a short time. Providing high-level customer service for those traveling by passengers and the airport.

Outside the airport terminal

Handling all loading and unloading of passenger bags from the plane and send them for delivery to the passenger. Helping direct passengers to land in the airport and properly guide them. Directing the landing aircraft to the taxi spots. Providing services to the passenger at the arrival area. Like – steps from the aircraft for passengers and crew to disembark the aircraft.

Technical Role at the Airport

Coordination and management of employees around the aircraft during their stopover. Assign documents required for the flight to the captain of the aircraft. Preparation of flight planning, fuel, weather conditions, and other important information. Management of take-off slots with air traffic organizations. Manage the airline network and bring the aircraft in time to the fleet.

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